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FAQs

  

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WHY SHOULD I USE A SHHH SILK PILLOWCASE?
Sleeping on silk has many known beauty benefits. Unlike cotton, which draws moisture from your skin, silk is a natural fibre that keeps your skin hydrated whilst you sleep helping to reduce unwanted bed creases when you wake. 
Sleeping on silk also allows your hair to glide smoothly along the pillowcase reducing hair breakage, split ends and frizzy bed hair. Many hairdressers recommend their clients sleep on silk to prolong the life of their blow dry. 
Our 100% silk sleeping caps are perfect for looking after long hair, curly hair, hair extensions or keeping your hair looking perfect for the next day.

WHAT DO THE EXPERTS SAY?
Persistently pressing our faces into a pillow causes trauma to the skin. Over time, this trauma, aggravated by the friction of a cotton pillowcase, can create permanent creases as our collagen breaks down. 
- Dr. Dennis Gross – Dermatologist

What does Dr Sobel (New York Magazine’s top Dermatologist five years in a row) have to say – “Long the secret of film divas, Silk pillowcases prevents facial skin from creasing during the night and allows the skin to glide along the pillow so the face rests comfortably without placing pressure on creased skin, effectively “ironing in” wrinkles”
- Dr Sobel – Dermatologist

Even the infamous MayoClinic recommends silk pillowcases - “Use Silk Pillowcases, they are less likely to attract and catch fragile hair”
- Mayoclinic.com

“You can avoid waking up with bed head by sleeping on Silk Pillowcases, cotton causes more friction and disrupts the hair cuticles”
- Charles Worthington – London

A lot of doctors advise using Silk Pillowcases after cosmetic surgery – “sleep on pillows covered in Silk Pillowcases”
- Dr Norman Markus

WHAT WEIGHT ARE YOUR SHHH SILK PILLOWCASES?
Shhh Silk pillowcases are made with the finest quality 22 momme high grade 6A 100% mulberry silk. 

WHAT IS MOMME?
Silk Momme, actually pronounced as moe-me, is a unit of measurement for silk fabric. It is a measure of the weight of silk fabric. The more weight that a silk has, the longer the silk will last. 

HOW DO I WASH MY SHHH SILK PRODUCTS? 
All of our Shhh Silk products have been made with a high-grade quality silk. You can wash your silk in the washing machine. We recommend washing your silk inside a Shhh Silk wash bag and wash on a cold or warm, gentle machine cycle. Silk cannot handle harsh laundry powder or chemicals such as bleach. Handy Tip: Use shampoo or a silk friendly liquid to wash your silk. They are also dry cleanable. For more information on how to wash your silk pillowcase, read our blog post. 

CAN I IRON MY SHHH SILK PILLOWCASE?
Yes, always use a cool iron and iron your pillowcase inside out.

WHAT SIZE ARE YOUR SHHH SILK PILLOWCASES?
Our silk pillowcases are available in two sizes. Our international standard / queen size pillowcases are 50cm x 70cm and our king size pillowcases are 50cm x 90cm.

We believe in a good nights sleep and there’s nothing worse than a pillowcase that doesn’t fit snug or stay on your pillow. That’s why Shhh Silk pillowcases are the first silk pillowcases in Australia to feature our unique zip closure, ensuring your pillow not only feels good but looks good too!

WHERE CAN I BUY A SHHH SILK BEAUTY PRODUCT?
You can purchase Shhh Silk products from our website. You can also get exclusive or limited Shhh Silk Products available at various stores. Visit our wholesale page to view our stockists.

HOW DO I BECOME A STOCKIST?
Contact us through our wholesale inquiries page. We’d love to hear from you!

WHAT DOES PRE-ORDER MEAN?

'Pre-order' is the term used when an item is new and not available for sale, it is a way to secure the items as soon as they launch, or an existing product that is now out of stock, but will arrive back in stock within a certain timeframe and is available for pre-purchase. The estimated shipping date will be displayed on the product description for pre-order products. We will send you an order confirmation email after you place your order to remind you that your item is on pre-order and will not be shipped straight away. On the rare occasion where we experience a delay in the delivery of a pre-order, we will contact you via email.

DO YOU HAVE KID’S SILK PRODUCTS?
All of the Shhh Silk products can be used by adults, children or toddlers.

DO YOU HAVE ANY COUPON CODES?
Yes, if you sign up to our newsletter on the bottom of our homepage you will receive an email with a coupon code. Also our Sleep Society loyalty program is free to join and you can earn free vouchers to redeem on our site. 

CAN I USE MORE THAN ONE COUPON CODE?
No, our website only allows the use of one code per transaction so please use the code with the best discount / offer at the checkout. 

DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer free shipping worldwide on all orders over $100. Please note international shipping time is up to 13 business days. 

HOW LONG DOES CUSTOM PERSONALISATION TAKE?
Please allow an additional 5 business days for personalisation and up to 3 business days for delivery. 

WHICH FONTS ARE AVAILABLE FOR PERSONALISATION, AND WHAT DO THEY LOOK LIKE?
We have several fonts available for personalisation. A screenshot of the fonts is below. You can make your selection on the product pages. *Please note: custom personalisation may not be available during sale periods or periods of heavy traffic. All customised products are final, and no refunds will be issued.

I HAVE MORE QUESTIONS?
Our Customer Happiness Team is here to help!
  • Go to our contact page to send us a message
  • Email us at customercare@shhhsilk.com
  • Call our Customer Happiness Team on +61 449 737 412
    (10:30am - 5:30pm AEST Monday - Friday for AU store)
  • Shhh Silk HQ: 30 Walter Street, Moorabbin, VIC 3189