Christmas FAQs

To help us help you with your Christmas gift shopping please read through our Christmas FAQs information to make sure all your purchases arrive in time for the big day and have a Merry Christmas!

How do I track my order?
Follow the instructions found within your shipping confirmation email that you received in your inbox. This will be sent to you once your package has left our warehouses. This will include all the details for you to track your package.

Use the following links with your tracking number to get live tracking updates:

Domestic (Au) - Standard Shipping
Domestic (Au) - Express Shipping
International - Standard Shipping
International - Express Shipping


When are the cut-off dates for monogramming?
Dates for monogramming cut-off are different for domestic and international shipping options. Please read the information above carefully to ensure you will receive your personalised products in time for Christmas.
When will monogramming return?
Monogramming will be available again from January 13th 2020. 

Have more questions not answered above?
Check out our FAQs page for more information or if you want to get in contact with us directly here’s what you can do:
Go to our contact page to send us a message
Email us at
Call our Customer Happiness Team on +61 449 737 412

(10:30am - 6:30pm AEST Monday - Friday for AU store)